'You are good for nothing': the stress, cursing and pressure routine of telemarketers
Work involves listening to complaints and even threats - all with timed time to solve the customer's problem, go to the bathroom and eat meals.
Telemarketing clerks work 6h20 a day, have timed breaks and only 20 minutes for a mealBBC BRAZILImagine a job where your job is to spend the whole day on the phone.It's no exaggeration, it's all day long, with just a 20-minute meal break and two timed 10-minute breaks - just like the bathroom trips.On the other side of the line are customers annoyed by the problems caused by a company you are often not an employee of and for which you have no responsibility.However, in that call, you are the person who embodies all its errors and defects, and because of that, you are the target of the wrath of all those dissatisfied consumers.The curses range from "dumb", "incompetent" and "ignorant" to "you're worthless, so you'll never stop being a telemarketer."Hanging up the phone is not an option, so the only alternative is to listen to the silent insults.And there's no time to breathe.As you try to forget about the offenses you just heard, the phone rings again, and you have to quick...
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